Expertise
Retention marketing
Email, SMS, loyalty and lifecycle programs that turn first orders into repeat customers.
Email, SMS, loyalty and lifecycle programs that turn first orders into repeat customers.
Email, SMS, loyalty and lifecycle programs that turn first orders into repeat customers. I plan the journeys, write the briefs, direct the creative and read the numbers, so the list becomes one of the most reliable revenue channels in the business. Built for travel goods at SwissGear and healthcare apparel at Sleeklemon.
Loyalty, reviews, support and email should work as one system. I connect the retention stack so every tool passes clean data to the next and every message knows what the customer just did, from the first sign-up form onward.
Flows and campaigns built on a clear calendar, with a brief for every send, creative that looks like the brand and tests that make the next send better.
SMS reaches the phone directly, so it is kept for the messages that matter: early access, cart reminders, low stock and back in stock alerts, and win-back offers.
Still thinking about the Energie carry-on? It’s waiting in your cart, and it fits most overhead bins. swissgear.ca/cart
Heads up: Lilac Haze is almost gone in your size. sleeklemon.comPoints, rewards and referrals give customers a reason to come back between purchases, and review programs keep social proof fresh on every product page.
Every program is built from the same library of flows, switched on in the order the business needs them.
Turn a new subscriber into a first order.
A/B tested timing to find the right moment to reach out.
Protect deliverability by letting unengaged subscribers go.
One trigger, three offers: the incentive matches the customer and the cart, so nobody gets more discount than they need.
Flows, campaigns, SMS, loyalty and reporting, shown as customers received them.
Tell me where your list is today and I will show you which flows to build first.
Get in touch All work